FREQUENTLY ASKED QUESTIONS

What is a tufted rug?

Rug tufting is the technique of hand-making rugs by threading loops of yarn in a design onto supportive fabric using a "tufting gun".

The fabric back of the rug is placed on a frame, the design is applied to the fabric with a projector to perfect the image, and then the yarn is looped onto the fabric with a tufting gun to flesh out the design. A secondary backing fabric is then glued to make up the back of the rug. The final step is carving or shaving the rug to make it look perfect!

How do I order a custom rug?

If you would like to order or get a price on a custom rug, fill out the custom order form here.

Based on the details you submit, we will contact you with a quote. (A few follow up questions may be asked to make sure we are on the same page)

A non-refundable deposit must be paid before we can start your order.

The average turnaround time is between 1-3 weeks.

When your order is complete, we will send you a picture of the product and request the remaining payment (+shipping if applicable). Once payment is recieved, we will ship your order.

Pickup for local orders can be arranged.

How much do you charge?

All items are priced according to design and size.

Check out the listed prices of available rugs here.

For custom orders, please submit an order form to get a quote for your custom order.

What type of yarn do you use?

We typically use one of two types of yarn - 100% Acrylic and/or 100% Wool.

How long will it take to get my order?

For ready to ship rugs, we will ship shortly after purchase.

For custom orders, production will begin after the non-refunable deposit is paid. From here, the average turnaround time is approximately 1-3 weeks (this does not include shipping time).

If there is a delay for any reason, we will be sure to keep you updated.

How should I care for my rug?

We recommend spot-cleaning the rug with mild soap and water only. Do not use chemicals or other cleaners.

Keep in low traffic areas to prevent excessive wear.

Do not use as a bath rug; these rugs are not made for water contact.

Vacuum on low. Lint roll to remove surface fuzzies!